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Terms and conditions at Get Ajour Publishing

General information

Get Ajour Publishing

Kronborg 10a, 2nd floor

3000 Elsinore

CVR nr.: 20 84 31 44
Phone: + 45 20 68 69 34
E-mail: info@getajour.dk

Prices

At Get Ajour Publishing we are not liable for any mistakes in the listed pricings. We reserve the right to change the prices set out on this site without prior consent. We reserve the right to cancel a purchase should the item(s) in question be out of stock.

Payment

At Get Ajour Publishing we only accept payments made with VISA-Dankort, VISA, VISA Electron, Mastercard, American Express. The amount will only be withdrawn once the order has been shipped. All prices are listed in DKK. Get Ajour Publishing is not liable for any mistakes in the listed pricings or items being out of stock.

Delivery

We strive to ship all orders as quickly as possible.

We ship to the entirety of Denmark. Shipping starts at DKK 59. Items will be delivered to the shipping address listed at the time of ordering.

We, furthermore, ship to selected destinations in Europe. If you are unable to chose your location as an option, please contact us in order to discuss a potential solution.

Your order will be shipped by either Post Nord, Coolrunner or GLS.

Goods are delivered every weekday.

For certain items, specific terms and conditions regarding delivery will apply. These will be made available for perusing during the purchage of any such item.

Warranty

Products come with a 2 year warranty in accordance with Danish Sale of Goods. The warranty covers errors in materials and/or fabrication. You may have the product repaired, exchanged, refunded, or discounted, depending on the case in question. The warranty does not cover defects or damage caused by incorrect or improper handling of the product/service in question. You must make your warranty claim ‘within a reasonable period of time’ after having discovered the defect/insufficiency. Get Ajour Publishing will cover the postage fees associated with returning items covered by the warranty, within reason.

In case of warranty claims, cancellations, or returning an order, send the package to:

Get Ajour Publishing

Kronborg 10a, 2nd floor

3000 Helsingør

We do not accept COD shipments.

Rebate

Should a rebate be necessary, please attach your bank account details, so that the agreed amount may be transferred. This information can, without risk, be sent by email or other electronic means, seeing as it is not sensitive information, and will only be used for the purpose of the refund.

Right of cancellation

Should you regret your purchase, you will have 14 days to return items purchased through our webshop.
Products must be in optimum condition and in their original, unbroken packaging.

This period is designated by the day on which you;

  • Receive the order.
  • Come into physical possession of the final item, in cases where an order was shipped in several installments.
  • Come into physical possession of the final batch, or final item, in cases where an order was agreed to be shipped in several batches/installments.

Return of goods is at your own expense.

Cancellations must be reported within 14 days of purchasing, and from the time of cancellation the package must be returned within the following 14 days, at the latest. Cancellations should be reported by email to info@kronborgbogen.dk. In your message you should make it clearly apparent that you wish to exercise your right of cancellation. Should you wish to return an item, please address it to:

Get Ajour Publishing
Kronborg 10a, 2nd floor
3000 Helsingør

It is not possible to cancel an order by simply refusing reception on delivery, without having notified the sender in a clear manner.

Return of goods

You must return your order without unnecessary delay and at the latest 14 days after you have exercised your right of cancellation. You are responsible for the cost associated with returning your order. When returning an item, you are responsible for the order being securely packaged. You must enclose a copy of the order confirmation.

From the time of delivery to that of us having received the returned package, you bear full responsibility for its condition.

We do not accept COD shipments.

Condition of the product at the time of return

The product must be in pristine condition and in its unbroken, original packaging.

If the product has been opened or shows signs of use, it will be considered as used. This means that in case of a cancellation of your purchase, you will not be refunded, or only partly so, depending on the condition of the product at the time of reception.

Refunds

Should you regret your purchase, you will naturally be refunded the full amount.

In case of any depreciation, for which you are responsible, the appropriate amount will be subtracted from the original purchasing price.

Should you make use of your right of cancellation, all received payments will be refunded, except for shipping costs, without unnecessary delays and, at the latest, 14 days after the day on which we were informed of the cancellation.

Refunds are made to the same account that was used for the original transaction, unless another arrangement has explicitly been agreed.

We are free to withhold the refund until we have received the product, unless you are able to document having returned it.

In-store pickup

On our webshop you have the option of choosing in-store pickup. This gives you the ability to reserve an item online and pick it up at the publishing company in person. In-store pickups are covered by the same terms and conditions as those associated with purchases made in person at our physical store.

For in-store pickup, contact us:

Phone: +45 20 68 69 34

Email: info@getajour.dk

Books can only be picked up following prior arrangements.

Privacy Policy

In order to shop at our website we need the following informartion concerning you:

  • Name
  • Address
  • Phone number
  • Email address
  • Information about your purchase

We use your personal information for the purposes of delivering the order to you, and contacting you regarding your purchase. We use the information in accordance to the rules and regulations as stated in Get Ajour Publishing’s privacy policy. Here you can find more information on how your personal data is handled, how long it is stored, and what rights you have as a registered person.

Complaints and grievances

Should you have a complaint or grievance regarding a product purchased in our Webshop, you have the option of sending a complaint to:

Konkurrence- og Forbrugerstyrelsens Center for Klageløsning
Carl Jacobsens Vej 35
2500 Valby

Link: www.forbrug.dk

If you are a consumer living in another EU-country, you have the option of addressing your complaint to the EU Commision’s Online Dispute Resolution found here:

http://ec.europa.eu/consumers/odr/

Should you file a complaint here, you will have to include our email address: info@getajour.dk